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Customer Service Full-time Job

2 weeks ago Marketing & Communication Lalitpur 35 views
Job Details

About us:

Flash Freight Logistics Pvt.Ltd is one of the leading international Freight Forwarding company working as a Global partner of Multinational Company, DB SCHENKER. We are a hardworking, competitive and growing team with a vision of being the number one reliable source for customers in Nepal. Among our many achievements and awards we have been recently recognized as the best freight forwarding company in the year of 2017 by Lalitpur Chamber of Commerce.

Job Title: Customer Service

Job Level: Entry Level

No. of Vacancy/s: 3

Education Level:Bachelor

Experience Required:More than or equals to 1 year

Professional Skill Required:English Writing and Speaking, Correspondance & Communication

Offered Salary:NRs. 25,000.00 - 45,000.00 Monthly

Job Location:Pulchowk

Job Description

  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Compile reports on overall customer satisfaction
  • Resolve customer complaints via phone, email, mail or social media

Job Specification

  • Bachelors or 0-3 years of experience in the related area.
  • Must be fluent in oral and written English and Nepali
  • Highly skilled in professional negotiations

Requirements:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Customer service representative top skills & proficiencies:

  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Negotiation

To Apply

Only shortlisted candidates will be called for the interview. All openings are for immediate requirements. The applicant may send the CV & Cover Letter mentioning the position applied in 7 days from the date of the advert to email address: info@flashfreight.com

Note: Salary and benefits will not be the constrained for the deserving candidate.

Company Description
Flash Freight Logistics is one of the leading international Freight Forwarding company working as a Global partner of Multinational Company.

 
Location